Secretary of State office in 587 East 8th Street

Customer Reviews about Secretary of State office:

• ★ ★ ★ ★ ★
  Honestly, I think its silly that people complain about the waiting line being long. I got there and waited 6 minutes before I was called. What's the secret, you ask? Plan ahead! They have a very convenient system online that allows you to book an appointment in advance so that when you arrive, you literally don't even have to check in, you just sit down and wait for the last 4 digits of your phone number to be called. The line was 2 hrs long when I got there and I was the only one in the appointment line, so I got to skip that whole two hours. Not to mention the staff was extraordinarily kind and helpful. The lady who helped me was very knowledgeable and, despite it being 5pm on a Wednesday, she didn't seem tired or grumpy at all! So, the takeaway from all of this is to save yourself tons of time and use the online system! Just google "Secretary of State online check in"!
  By John M Clairmont, July 31, 2017
• ★ ☆ ☆ ☆ ☆
  Upon arriving and waiting twenty minutes with many disgruntled customers, I was called to an open window where I was rudely and disrespectfully assisted by the worker at the desk. I'm only 18 and I have no clue how to register a vehicle, or transfer a title to my name especially since I moved from Texas by myself. It was overall a bad experience, I would think they would be able help someone who just needs a little assistance, without having to belittle a customer.
  By Christian Ybarra, June 21, 2017
• ★ ★ ★ ★ ☆
  Didn't know about the appointments, but I'd definitely recommend it. Even with a 90 minute wait, I was able to check in, go get lunch, do some shopping and then come back. They send you texts when it's getting close to your turn so you don't lose your spot.
  By Jodanna Masters, January 24, 2017
• ★ ★ ☆ ☆ ☆
  Arrived here for a renewal. Haven't been in a while. When I got to the desk, the workout asked if I had checked in. I answered, "that's what I'm doing now." She sarcastically replied, no, right there, at the computers. See the big signs? How could you miss it?" Condescending b!t¢π**. I'm the only person in line, and your process is new. Grow some manners. As for me, I'm leaving to drive to the office in Grand Haven. It will be friendlier, and just as quick, because they won't have a lobby filled with people. BTW, thanks for ruining my day on 5/5/17 at 2:45pm.
  By Daniel Pierce, December 19, 2016

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